Exchange & Return Policy

We deeply value your trust at Nivaro Clothing. To ensure clarity and convenience, we've made our exchange and return processes simple and straightforward. For all exchange and return-related queries, reach out to us directly at:
contact@nivaroclothing.com

Policy Guidelines:

• Exchange & Return Window:
  Please inform us about any issue within seven days from the delivery date (including the delivery day).
• Size Issue or Incorrect Product:
  In case of sizing concerns or receiving the wrong product, you can request an exchange within seven days.
  We will happily arrange a reverse pickup at no extra charge and send the correct product or preferred size, provided it has the same value.
• Price Difference:
  If the exchanged product has a higher price, you’ll simply need to pay the price difference online.
• Conditions for Exchange:
  Products must be returned unused, neatly folded, properly packaged to prevent damage, and with original labels and tags intact. Exchanges won’t be processed without meeting these requirements.
• Refunds (Defective Product):
  Refunds are offered strictly in genuine cases of defective or damaged products upon delivery. If you receive a defective item, kindly email us at contact@nivaroclothing.com, clearly mentioning your order details, describing the issue, and attaching photographs of the defect.
• Other Refund Requests:
  In exceptional circumstances, if a return request is accepted despite no defect or error from our end, ₹100 will be deducted from the refund as a nominal logistics charge due to increased courier costs.
• Refund Mode:
  Approved refunds will be credited to the original payment source or directly to the bank account you provide.
• Product Variation Notice:
  Slight variations in product color and design compared to images displayed on our website, social media, or advertisements are natural and do not qualify for returns or refunds.
• Damage Responsibility:
  We thoroughly inspect every returned item. If we determine that the defect is due to customer handling or negligence, no refund will be issued.
  Important: To prevent such issues, avoid accepting visibly damaged packages upon delivery.
• Right to Refuse:
  We reserve the right to refuse returns or exchanges if the merchandise does not meet our policy standards or guidelines mentioned here.
• Exchange Limitations:
  Exchange or return requests will be processed only once per order. Items that have been washed or used are not eligible for exchange or refund.
• Sale Items and Discounts:
  Products purchased during sales or using discount codes will not be eligible for refunds.
• Size Exchanges:
  Free exchanges are available for size-related issues; however, size-related refunds are not permitted.

Customer Support:
We’re available to assist you from 10 AM to 7 PM, Monday to Saturday.

Email: contact@nivaroclothing.com

Your satisfaction remains our highest priority at Nivaro Clothing—reach out any time; we're here for you.